A viral video of hotel worker, @craignofridayy , has gone viral after the hotel worker refused to give a room to a guest whom called him a "nigg3r" over the phone.
Craig Brooks, a 26-year-old guest services employee at a Holiday Inn Express hotel in Austin, Texas, was nearing the end of his shift on Sunday night when he received the call.
The woman on the other end of the line said she needed a room. She sounded aggravated, Brooks told INSIDER, adding that guests typically just make their reservation through an automated system — rather than speaking directly to hotel staff. After taking her credit card information, the woman told Brooks she would be at the hotel within ten minutes.
"OK cool, see you then," he said in response, without hanging up the phone. But, she didn't know he was still on the line. At that moment, Brooks heard the woman say: "yeah, that f*ckin n*gger."
"Excuse me?" he said, stunned by her racist remark. When she showed up a few minutes later, he knew what he needed to do. In a now viral video (with more than four million views as of Monday afternoon), Brooks can be seen standing up to the woman, calmly telling her she can't stay at the hotel. He recorded their encounter via Snapchat, which is why it's only a minute long.
"I need to stay here, my mother died," the woman, who is not seen in the video, can be heard saying.
"I understand that, but you called me a f*ckin n*gger," he says in response.
"I'm sorry, I'm sorry," she says.
"No, you weren't sorry when you said it on the phone," he says, repeatedly noting throughout the exchange: "it's above me now."
"I need a room tonight," the woman says.
"Well, there's the Best Western next door," Brooks responds.
The video is actually HILARIOUS because of his calm reaction to woman continuously saying "nooooo, ITS ABOVE ME" while refusing to give her a room. #Itsaboveme is now trending on social media with users giving him props for how he handled the racist incident. Watch the hilarious video of the incident below.